Privacy Policy

Clocktower Apartment Hotel (collectively, “Clocktower Apartment Hotel,” “us,” “we,” or “our,”) take very seriously your privacy, and wants you to be familiar with how we collect, use and treat your information. We understand that our guests, customers, clients, users, and other visitors put their trust in us, and we want them to be confident using this website and those of our brands and properties.

We are committed to protecting the personal information we collect through websites we own or control (“Websites”), wireless/Wi-Fi connectivity that may be offered at our properties (“Wi-Fi Access”), social media channels that we control (“Social Media Channels,”), and booking/reservations services we control (collectively, with Websites, Wi-Fi Access and, the “Services”).

This Privacy Policy describes our global practices regarding the collection, use, and sharing of data and information about identified or identifiable individuals, and covers the following topics:

  • Applicability of this privacy policy
  • What information we collect
  • How we collect information
  • How we combine information
  • How we use the collected information
  • How we share information
  • Use of cookies and do not track policies
  • Our sites are not intended for children
  • Use of standard security measures
  • Linking to third-party websites and services
  • Storage of information
  • How to contact us

By using the Services, you agree to the policies and practices contained in this Privacy Policy.


This Privacy Policy describes how we treat personal information. It applies to information we collect on our Websites, Social Media Channels, and other Services where it is posted or where a link to this Privacy Policy is found. This Privacy Policy also applies to our digital communications with you. This includes emails. This Privacy Policy applies regardless of the means used to access or provide information through the Services. Read this policy to learn about what we do and your choices.


We collect contact information. We collect your name and email address. We may also collect your address and telephone number. We may also collect your company name, if applicable.

We collect identity verification information. We may collect information about your government-issued identification card, such as your driver’s license number or passport number.

We collect payment information. We may collect payment information, including payment card number and billing address.

We collect demographic information. We collect demographic information about you, such as age, gender, country, and preferred language.

We collect non-personal information. We may collect information that is not personal or identifying. We may use and distribute any such data at our discretion, unless it is combined with personal or identifying information, in which case we will treat it as personal information subject to this Privacy Policy.


We collect a variety of information from and about you. Some information is collected automatically when you use or browse the Services, while other information is only collected when you provide it to us directly.

As a result, you have choices about the information we collect. When you are asked to provide data, you may decline; but if you choose not to provide data that is necessary to provide a service or feature, you may not be able to use that service or feature.

We collect information directly from you. We collect information from you when you make a reservation to stay at the Clocktower Apartment Hotels. We collect information from you when you check-in and stay at one of the Clocktower Apartment Hotels. We collect information when you register with or fill out a profile on our Website.

We collect information from you passively and automatically. We use third-party tools to collect information from and about you. We do this on our Websites, Social Media Channels, and in emails we send to you. To learn more about the tools we use and your choices, please read below.

We collect information about you from third-parties. We collect or receive information about you from third parties, such as travel agencies, booking services, and event or conference promoters, to effectuate and authenticate the reservation. If you interact with a Social Media Channel or submit social media content to us, we collect or receive certain data about you from the applicable social media platform. We also collect information about you from our business partners or affiliates.


We combine information that we have collected offline with information we collect online as permitted by law. We combine information we have collected across other third-party sites. We combine information collected across devices, such as computers and mobile devices. We also combine information that we get from a third-party with information we already have.


We use your information to provide services to you. We use your information to provide products, Services, and information to you, including for the purposes of booking rooms, and providing other amenities and services.

We use your information to provide you with customer service and support. We use your information to provide you with customer service and support your needs more efficiently. We also use your information to customise and personalise your experience with us.

We use your information to respond to your questions and requests. We use your information to answer questions and inquiries and respond to complaints and requests about our products and Services.

We use your information to improve our products and services. We use your information to improve our Websites, Social Media Channels, products and Services.

We use your information to communicate with you about our relationship. We may contact you about this Privacy Policy or our Terms of Use.

We use information for safety and security purposes. We use your information to verify your identity and authenticate your user activity. We also use your information for anti-money laundering purposes and to protect our company and our guests.


Some of the above uses involve sharing your information with third parties. We share your information with your consent, as necessary to complete any transaction, as necessary to provide any services you have requested or authorised, or as permitted or required by law.

We share your information with third-parties who perform services on our behalf. We share your information with trusted third-parties who perform services on our behalf, but only to the extent the information is needed to provide such services. This includes, for example: payment processors, online travel agencies, booking and revenue management.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information in response to a court order or subpoena or when otherwise required to do so by law. We will also share information in response to a request from a government agency or other regulatory authority. We may also share information when we are investigating potential fraud or other unlawful activity.

We do not share your information for direct marketing purposes. We do not share, sell, or lease information about you to any third parties for their direct marketing use.

We may share information with any successor to all or part of our business as permitted by law. If all or a part of Clocktower Apartment Hotels is sold or management is transferred to another related entity, we may transfer, disclose, or replicate some or all of the information we have collected as part of that transaction. Where legally required, we will give you prior notice and if you have the legal right to do so, allow you to object.

We may share information for other reasons we may describe to you or as permitted by law.


Our Use of Cookies. Our Websites and Apps may use “cookies” and/or other tracking tools to enhance or improve your experience on the Services. “Cookies” are pieces of information that a site sends to your browser while you are visiting and using the site to, for example, store your preferences or keep you “logged in” for a certain period of time. Your web browser may give you the ability to control cookies or other tracking technologies. How you do so depends on the type of cookie or tracking technology. Certain browsers can be set to reject or disable browser cookies. If you block essential cookies or tracking technologies, certain features of our Services may not work.

Our Do Not Track Policy. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those Do Not Track (DNT) signals.


Our Services are meant for adults. We do not knowingly collect personally identifiable information from minors (children under 18). If you are a parent or legal guardian and think your child has given us information, you can contact us at the email address or address listed at the end of this Privacy Policy. Please mark your inquiries “Child PII Request.”


We use and maintain appropriate and reasonable security measures as required by relevant laws. While we try to ensure the protection of your information, the Internet is not 100% secure and we cannot guarantee or promise that your use of our Services or your transmission of information to us will completely safe. We encourage you to use caution when using the Internet.

We keep personal information for as long as necessary or relevant for the practices described in this Privacy Policy. We also keep information as otherwise required by law.


Information we collect may be stored and processed in Australia. If you live outside of Australia, you understand and agree that we may transfer your information to Australia. Australia may not afford the same level of protection as the laws in your country. By submitting your information and/or by your use of the Services you agree to the processing of your information in Australia as permitted by law.


If you have any other questions about this Privacy Policy or our privacy practices please contact us at:

Clocktower Apartment Hotels Pty Ltd
Shop 27, 255 Drummond Street, Carlton VIC 3053

Clocktower Apartment Hotel Melbourne